Tours in Florence
Our tours
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FAQ
Common questions
Still have questions? We’re here to clear up any doubts and help you prepare for your next trip. If you don’t find the answer you’re looking for, feel free to contact us—we’ll be happy to assist you.
Are tours available in multiple languages?
Yes, we offer tours in Italian, English, French, and Japanese. Availability may vary, so please check at the time of booking.
What does "all tours are private" mean?
It means that the tour is exclusive to you and your companions, whether they are friends, family, or anyone you wish to bring along. There are no other participants—just you and your group with a private guide. There is no fixed schedule; together, we choose the date and time that best suits your needs.
Do the tours take place in all weather conditions?
Most tours run in all weather conditions, but in case of extreme bad weather, outdoor tours may be rescheduled.
Are the tours suitable for children?
Yes, we offer tours designed for families and children, generally suitable for ages 6 and up, but we assess each case individually. There is a dedicated section for children (Click here), but every tour on our site can be customized for families, with options like a fun scavenger hunt to engage children.
Are guided tours accessible for people with disabilities?
Yes, we are committed to making our tours accessible to everyone. All our tours can be adapted for people with reduced mobility, and we provide support to ensure a comfortable experience. Please contact us in advance to discuss any specific needs and ensure the best possible experience for you.
Is it necessary to make reservations in advance?
Yes, we recommend booking your guided tour in advance, especially during peak tourist seasons (April to September and holidays), to ensure availability. However, we also accept last-minute bookings if the tour is available.
Do you offer customized tours?
Yes, every tour on our website is 100% customizable. You can add extra museums, extend the duration, include food and wine tastings, or create a tailor-made itinerary based on your interests and preferences. Contact us to personalize your tour and make your experience truly unique.
Can I bring my small dog on the guided tour?
Yes, you can bring your small dog on outdoor tours. However, please let us know in advance when booking so we can organize the experience accordingly. Keep in mind that due to accessibility rules and regulations, museums do not allow pets, except for guide dogs.
Do you purchase museum tickets?
Yes, we can take care of purchasing museum tickets for you, ensuring stress-free entry and, in many cases, skipping the line. Alternatively, if you prefer, you can buy the tickets yourself, and we’ll provide you with all the necessary information.
Will all tours be led by a certified expert guide?
Yes, all guided tours are led by experienced and certified guides who have in-depth knowledge of the history and unique aspects of each site. This ensures a safe and enriching experience with a qualified guide who will make your tour truly unique and engaging.
Are there guided tours for groups?
Yes, we organize guided tours for both private and corporate groups. If you have a group, we can offer exclusive or customized tours to meet your specific needs. We also provide tours for corporate incentives and CRAL groups, designed to create a unique and engaging experience—ideal for strengthening team spirit and motivating participants.
Cancellation policy
Museum tickets cannot be changed, cancelled or refunded, as they are purchased in advance to guarantee entry. For guided tours, the cancellation policy depends on the case. If necessary, we will provide you with specific instructions via email.
